Vantora Customer Care
Policies & Customer Care
At Vantora, we believe exceptional service is an essential part of exceptional design. Explore our policies below for information about shipping, returns, warranties, order changes, privacy, and more.
01
Shipping & Delivery
Review processing times, delivery estimates, tracking information,
and important details for larger fixtures.
02
Returns & Refunds
Learn about return eligibility, request timeframes, item condition,
and how approved refunds are processed.
03
Warranty
Discover the warranty coverage available for your Vantora fixture
and the information needed to submit a claim.
04
Order Changes & Cancellations
Find out when an order may be updated or canceled before it enters
processing or begins its journey to you.
05
Damaged or Missing Items
Follow the steps for reporting transit damage, missing components,
or an incorrect item so our team can assist quickly.
06
Privacy Policy
Understand how Vantora collects, uses, protects, and shares personal
information when you visit or shop with us.
07
Terms of Service
Review the terms that apply when browsing our website, creating an
account, or purchasing from Vantora.
08
Contact Customer Care
Still need assistance? Connect with our team regarding a fixture,
existing order, delivery, or general question.
Need personal assistance? Our team typically responds within 1 business day.