Refund & Return Policy

Effective August 3, 2026

At Vantora Lighting, every piece is selected with care, and we want you to feel confident in your purchase. If your order is not quite right, please review the policy below or contact us at support@vantoralighting.com.

Return Eligibility

Eligible items may be returned within 30 calendar days of delivery.

To qualify for a return, the item must be:

• Unused, uninstalled, and unaltered

• In its original condition and packaging

• Complete with all hardware, accessories, instructions, and protective materials

• Accompanied by proof of purchase

Fixtures that have been installed, hardwired, modified, assembled beyond what is reasonably necessary for inspection, or damaged after delivery cannot be returned.

Starting a Return

Before returning an item, email support@vantoralighting.com with:

• Your order number

• The item you wish to return

• The reason for the return

• Photographs of the item and its original packaging

If the return is approved, we will provide return instructions and the authorized return address. Items returned without prior authorization may not be accepted. Products should not be sent to the address shown on the original shipping label unless instructed by Vantora Lighting.

Approved returns must be shipped within seven calendar days of receiving return authorization. We strongly recommend using a trackable and insured shipping service, as Vantora Lighting is not responsible for returns lost or damaged in transit.

Return Shipping and Restocking Fees

For change-of-mind returns, including items that do not fit the customer’s space or design preference:

• The customer is responsible for return-shipping costs.

• A 15% restocking fee will be deducted from the refund.

• Original shipping and expedited-delivery charges are nonrefundable.

If Vantora Lighting sent an incorrect, defective, or materially damaged item, we will cover the reasonable cost of the approved return or replacement, and no restocking fee will apply.

Damaged, Defective, or Incorrect Items

Please inspect all packages and fixtures before installation. If an item arrives damaged, defective, incomplete, or incorrect, contact support@vantoralighting.com as soon as possible and preferably within seven calendar days of delivery.

Include your order number and clear photographs or video showing:

• The item and affected area

• The complete fixture

• The shipping carton

• The interior packaging

• The shipping label

Keep all packaging until the claim has been resolved. Depending on the circumstances, Vantora Lighting may provide replacement parts, a replacement fixture, or a refund.

Damage caused by improper handling, storage, assembly, installation, modification, incompatible electrical systems, or the use of an unqualified installer is not considered a product defect. Vantora Lighting recommends that all fixtures be installed by a licensed electrician.

Nonreturnable Items

The following are not eligible for return unless they arrive defective, damaged, or incorrect:

• Custom, personalized, or made-to-order products

• Products marked “Final Sale”

• Clearance items

• Installed, hardwired, modified, or altered fixtures

• Light bulbs and other consumable components

• Gift cards

• Items missing original packaging, hardware, or accessories

• Items damaged through misuse, improper installation, or customer handling

Large-quantity, commercial, and Trade Program orders may be subject to additional written terms provided before purchase.

Cancellations and Order Changes

Orders may be canceled or changed within 24 hours of purchase, provided fulfillment or production has not begun.

Once an order has entered processing, production, or shipment, cancellation cannot be guaranteed. If the order has already shipped, the standard return policy will apply. Custom and made-to-order products cannot be canceled once production begins.

To request a cancellation or change, contact support@vantoralighting.com immediately with your order number.

Refused and Undeliverable Deliveries

Please verify your shipping information before placing an order. Additional shipping costs caused by an incorrect address, unsuccessful delivery attempts, refusal of delivery, or failure to collect a shipment may be deducted from the refund.

Refusing delivery does not automatically cancel an order. Unless the shipment was refused because of documented transit damage, standard return-shipping and restocking terms may apply.

Refunds

Once an authorized return is received, we will inspect it and notify you of the approval or rejection of your refund.

Approved refunds are issued to the original payment method, less any applicable return-shipping costs, restocking fees, or nonrefundable delivery charges. Please allow 5–10 business days for Vantora Lighting to process an approved refund. Your bank or card issuer may require additional time to post it to your account.

If more than 15 business days have passed since your refund was approved, contact support@vantoralighting.com.

Exchanges

The fastest way to receive a different item is to return the original item and place a new order after the return is approved. Replacement arrangements for damaged, defective, or incorrect products will be handled directly by our customer-care team.

Color, Finish, and Natural Variation

Colors and finishes may appear slightly different depending on lighting conditions, screen settings, production batches, and the natural characteristics of materials. Minor variations that do not affect the item’s function are not considered defects.

If the product you receive differs materially from its description or listing, please contact us for assistance.

Shipping Delays

If we cannot ship your order within the timeframe stated at purchase, we will notify you and provide the option to accept the revised timeframe or cancel the affected unshipped item for a full refund.

Contact Us

Questions regarding returns, refunds, cancellations, or damaged items may be sent to:

Vantora Lighting
support@vantoralighting.com
https://vantoralighting.com