Shipping policy

Shipping Policy

Effective August 3, 2026

At Vantora Lighting, we carefully coordinate each order to provide a smooth and reliable delivery experience. Please review the information below before placing your order.

Estimated Delivery Time

Our standard delivery target for in-stock products is 7–14 calendar days from the date your order is confirmed. This timeframe includes order processing and transit.

Delivery estimates are not guaranteed arrival dates. Certain circumstances—including carrier disruptions, severe weather, holidays, remote destinations, customs processing, and other events outside our reasonable control—may affect delivery.

If a product has a longer delivery timeframe because it is custom, made to order, oversized, on preorder, or temporarily backordered, the estimated timeframe will be disclosed on the product page or communicated before fulfillment.

Order Processing

Most orders are processed within 1–3 business days. Orders placed on weekends or holidays begin processing on the next business day.

Processing may include:

  • Payment authorization

  • Address verification

  • Product inspection

  • Packaging and fulfillment coordination

Large, high-value, or unusual orders may require additional verification before shipment.

Shipping Rates

Available shipping methods and charges are displayed at checkout before payment is submitted. Shipping costs may depend on the product’s size, weight, destination, and required delivery service.

Promotional or complimentary shipping applies only when expressly stated and may exclude oversized, freight, remote-area, expedited, or international deliveries.

Order Confirmation and Tracking

After placing an order, you will receive an order-confirmation email. Once tracking information becomes available, we will send a shipping-confirmation email containing the carrier and tracking number.

Tracking activity may take 24–72 hours to appear after a label is created. A shipping label does not always mean the package has already been collected by the carrier.

Multiple Shipments

Items within the same order may ship separately because products can be fulfilled from different locations or require different delivery methods. Separate shipments may arrive on different dates and may have individual tracking numbers.

You will not be charged additional shipping simply because we divide an order into multiple shipments, unless a separate arrangement was requested by you.

Oversized and Freight Deliveries

Large chandeliers and oversized fixtures may require freight or scheduled delivery. The carrier may contact you by phone, text, or email to arrange an appointment.

Unless expressly stated otherwise, standard freight service does not include:

  • Installation or assembly

  • Inside placement

  • Stair or elevator delivery

  • Packaging removal

  • Electrical work

  • White-glove service

The customer is responsible for ensuring that the delivery location is accessible and that a responsible adult is available to receive and inspect the shipment when required.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to change an address, contact support@vantoralighting.com immediately. Address changes cannot be guaranteed once processing or shipment has begun.

Vantora Lighting is not responsible for delays, losses, or additional expenses caused by an incorrect or incomplete address provided by the customer. Carrier rerouting, reshipping, storage, and address-correction fees may be charged when applicable.

Oversized products may not be deliverable to PO boxes. Availability for APO/FPO addresses, U.S. territories, Alaska, Hawaii, or remote locations will be determined at checkout or confirmed after ordering.

Delivery Inspection

Inspect the exterior of every package before accepting delivery whenever possible. If a carton shows significant damage:

  • Photograph the damage before opening the package.

  • Ask the carrier to note the damage on the delivery record.

  • Keep the carton, shipping label, and all interior packaging.

  • Inspect the fixture before installation.

  • Contact support@vantoralighting.com as soon as possible and preferably within seven calendar days.

Installing a visibly damaged fixture may affect our ability to verify the damage or provide an appropriate resolution.

Damaged, defective, incomplete, and incorrect items are handled according to our Refund and Return Policy.

Delayed Orders

Although our standard target is delivery within 7–14 calendar days, occasional delays may occur.

If we learn that we cannot ship your order within the timeframe stated at purchase, we will notify you, provide a revised estimate when available, and offer the option to accept the delay or cancel the affected unshipped item for a full refund.

Vantora Lighting is not responsible for indirect expenses caused by delivery delays, including contractor fees, electrician appointments, project delays, equipment rentals, or lost income. We recommend waiting until the fixture has arrived and been inspected before scheduling installation.

Lost Packages

If tracking shows no movement for an unusual period or your package appears lost, contact support@vantoralighting.com. We will work with the carrier to investigate.

Carrier investigations may take several business days. A replacement or refund will be considered after the carrier confirms the loss or we otherwise determine that the shipment cannot reasonably be delivered.

Packages Marked Delivered

If tracking shows that a package was delivered but you cannot locate it:

  1. Check around the property and all normal delivery locations.

  2. Ask household members, neighbors, building staff, or reception personnel.

  3. Confirm that the shipping address on your order is correct.

  4. Allow up to 48 hours, as carriers occasionally mark packages delivered shortly before arrival.

  5. Contact the carrier and Vantora Lighting if the package remains missing.

We will assist with a carrier inquiry, but Vantora Lighting is not responsible for packages stolen or misplaced after confirmed delivery to the address provided. Signature confirmation may be required for high-value orders.

Refused and Undeliverable Shipments

Refusing delivery does not automatically cancel an order.

If a shipment is refused, unclaimed, or returned because delivery could not be completed, the customer may be responsible for the original shipping cost, return-shipping cost, carrier fees, storage fees, and any applicable restocking fee.

These charges will not apply when a shipment is properly refused because of documented transit damage or an error by Vantora Lighting.

International Shipping

International shipping is available only to destinations offered at checkout.

International customers are responsible for applicable import duties, taxes, customs charges, brokerage fees, and local requirements unless expressly stated otherwise. These charges are not controlled by Vantora Lighting and are not included in the product price or shipping charge.

Customs processing may extend the estimated delivery timeframe. Refusal to pay required import charges may result in the shipment being returned, with related costs deducted from any eligible refund.

Order Changes and Cancellations

Order changes and cancellations may be requested within 24 hours of purchase, provided fulfillment or production has not begun.

Once an order has entered processing, production, or shipment, changes and cancellations cannot be guaranteed. Custom and made-to-order products cannot be canceled once production begins.

Contact support@vantoralighting.com immediately with your order number if you need assistance.

Contact Us

For questions about shipping or delivery, contact:

Vantora Lighting
support@vantoralighting.com
https://vantoralighting.com