Ordering & Payment

Is it safe to order from Vantora Lighting?
Yes. Checkout is encrypted and processed securely, and we accept Visa, Mastercard, American Express, Shop Pay, PayPal, Google Pay, and Venmo. We never see or store your full card details — payments are handled directly by our payment processor.

Will I get an order confirmation?
Yes, you'll receive an email confirmation immediately after checkout, followed by a shipping confirmation with tracking once your order leaves our facility.

Can I change or cancel my order?
Orders can be changed or canceled within 24 hours of purchase, as long as fulfillment hasn't started. Email support@vantoralighting.com with your order number right away.

Shipping & Delivery

How long does shipping take?
Most in-stock orders arrive within 7–14 calendar days, including 1–3 business days of processing. Larger chandeliers may ship via freight and can take a bit longer — any longer timeframe is noted on the product page.

Where do you ship?
We currently ship within the United States. If you're ordering from outside the US, contact us at support@vantoralighting.com and we'll let you know if we can accommodate your location.

How can I track my order?
Use the Track Your Order page with your order number and email, or use the tracking link sent in your shipping confirmation email.

What if my order arrives damaged?
Contact us within 7 days of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no cost to you. Full details are in our Shipping Policy.

Returns & Warranty

What is your return policy?
Eligible items can be returned within 30 calendar days of delivery if unused, uninstalled, and in original packaging. See our full Refund & Return Policy for details, including which items are final sale.

Do your fixtures come with a warranty?
Yes, our fixtures are covered against manufacturing defects. If something arrives faulty, we'll make it right — email support@vantoralighting.com with your order number and photos.

Installation

Can I install these fixtures myself?
Some fixtures are plug-and-play, but any hardwired fixture should be installed by a qualified, licensed electrician in accordance with local building and electrical codes.

Trade & Bulk Orders

Do you offer trade or bulk pricing?
Yes — designers, contractors, and hospitality buyers can apply through our Trade Program for special pricing and support.

Still have questions?

Reach our team at support@vantoralighting.com or call +1 (225) 442-8465. We're happy to help before or after your purchase.